Privacy Policy

Last updated: 16 August 2026 · Kūgeria Ltd, Nairobi, Kenya

Kūgeria Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains what we collect, why we collect it, and your rights under the Kenya Data Protection Act, 2019. By accessing or using kugeria.co.ke, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

While using our website, particularly the Schedule a Meeting form, we may ask for personally identifiable information used to facilitate and conduct meetings with you, including:

• First name and last name
• Email address
• Phone number / WhatsApp number
• Company or business name (optional)
• Project details, service interest, and budget range you share with us
• Social media information (e.g. handles or profile links, if you interact with our social channels)

Data Storage Mechanism

Meeting-request details submitted via our booking form are securely transmitted and stored within Google Sheets, using Google Apps Script as the processing layer. Blog subscription emails are stored in a dedicated database on our web host.

Payment Information

Where you engage us for paid services, we collect the necessary payment details to process that engagement. All payment transactions are handled through secure third-party processors (e.g. M-Pesa, bank transfer); we do not store sensitive payment card details directly on our servers or in our Google Sheets.

2. How We Use Your Information

Kūgeria Ltd uses the data we collect for:

• Facilitating meetings: organising, scheduling, and conducting consultations or service meetings with you
• Providing and maintaining our products and services
• Processing payments and managing engagements
• Communicating with you, including confirmations, updates, and support responses
• Marketing communications: we email people who have explicitly subscribed to Kūgeria Insights. You may unsubscribe at any time via the one-click link included in every email
• Monitoring website usage to improve the experience

3. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy:

• Client and meeting data: retained for the duration of our business relationship and up to three (3) years after our last interaction, for administrative and record-keeping purposes
• Marketing data (blog subscribers): retained until you unsubscribe or request removal
• Financial records: transactional data is retained for up to seven (7) years to comply with Kenyan tax and accounting obligations

Once the applicable retention period expires, your personal data is securely deleted or anonymised.

4. Third-Party Tracking and Analytics

We do not currently use web analytics or remarketing services. We may introduce tools such as Google Analytics or targeted advertising pixels in future. Once active, these would use cookies and similar technologies to analyse traffic and, where applicable, serve tailored ads. This policy will be updated and a cookie consent mechanism will be added before any such tools go live.

5. Children's Privacy

Our services and website are not directed at individuals under the age of 16, and we do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us — we will act promptly to remove it.

6. Your Data Protection Rights (Kenya DPA, 2019)

Under the Kenya Data Protection Act, you have the right to:

• Be informed — know how your data is used (the purpose of this policy)
• Access — request the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your data when there is no compelling reason for continued processing
• Object — object to processing of your data, including for direct marketing
• Withdraw consent at any time

7. Data Security

The security of your data matters to us, but no method of transmission over the internet or electronic storage is 100% secure. While we use commercially acceptable means to protect your personal data — including secure Google infrastructure for storage — we cannot guarantee absolute security.

8. Third-Party Links

Our website links to external platforms (Instagram, LinkedIn, GitHub, WhatsApp). Once you leave our site, those platforms' own privacy policies apply.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices, such as introducing analytics or advertising. The "Last updated" date at the top reflects the most recent revision. We encourage you to review this page periodically.

10. Contact & Complaints

Kūgeria Ltd is based in Nairobi County, Kenya. Questions about this policy, your data rights, or opting out of communications:

If you believe your data rights have been violated, you may lodge a complaint with the Office of the Data Protection Commissioner (ODPC), Kenya.